Five Star Solutions is a full service consulting firm that provides expert products to a diversity of clients. We offer training in the key areas that impact sales and service growth, lean operations, process improvements and customer satisfaction. In addition, we offer a range of training delivery options, and work with you and your management team to determine what works best for your needs and budget, including:
Our training and consulting services are delivered using an interactive approach to learning. By that we mean participants in our training activities are required to actively interact with our consultants and other participants throughout their training sessions. In addition, to ensure ease of integration all participants in our courses come away with business action plans that they can implement into their operations. Our training sessions involve taking a deep look at improving current business operations through the use of process mapping. The delivery venue could be in-dealership, classroom training or webinar training our approach remains the same.
Five Star Academy Courses:
Employee Satisfaction Surveys
Website Mystery Shop
Growing Your Business
Find It! Fix It! Prevent It!
Service Productivity and Effectiveness
Hiring and Retention
Service Consultative Selling
Increase Your Business – Eliminate Department Barriers