This course is an interactive webinar to review, evaluate and reinforce utilization of your dealerships computerized Customer Satisfaction System. The course analyzes your dealership strengths and weaknesses in utilizing your system and helps you implement and integrate the system into your dealership processes as a tool to maximize profits, customer satisfaction and increased sales and owner loyalty.
During this course you will learn how to:
Find satisfied Customers and give them a voice
Find Dissatisfied customers and give them a voice
Develop and implement new processes to fix and prevent Customer issues
Develop and manage actions plans
Facilitate prevention meeting to diagnose problems and stop them from reoccurring
Participants will complete a pre-webinar utilization assessment, review all system reports and processes, be introduced to process mapping, complete initial steps business plan and learn the
Do’s and Don’ts of Find It! Fix It! And Prevent It!
TARGET AUDIENCE: Dealer Principal, General Managers, Department Managers DELIVERY METHOD: Webinar: $600 - 2 hours Group Discount: Three or more dealerships $500 per dealership)