This course provides dealership operational best practices and information gathered from benchmarking other industry successes. The aim is to bring these ideas and actions into discussion and implementation planning. Customer retail cycles are examined and dealerships develop increased customer interaction contact plans. To complete the cycle we take a look at cross departmental “connectors” that can eliminate waste, increase communication and sales through the dealership. The entire workshop is aimed at gaining knowledge and successful business practices that will lead to increased effectiveness and profits for participating dealerships.